Information on this page is intended
for guidance only!
Before You Instruct/Award The
Project.
Check the professional status & references of
any contractor/service provider that you are considering for your
project.
(We can provide you with links
to all of the relevant professional institutions & trades
associations!)
Do your research (thoroughly) before entering into
an agreement for any expensive works - such as:
Building, Conservatories,
Double Glazing, Groundwork's, Heating, Kitchens, Bathrooms - and such
like!
Try to get several quotations or estimates. Estimates are usually taken
to be a rough guide, whereas a quotation is normally a fixed price for the
agreed project.
(Estimates can be altered after they have been agreed, but
under normal circumstances - quotations cannot!)
The estimate (guide) or
quote should also include VAT, or if not - list the VAT amount separately (if
applicable!)
Check to make sure that the price you have been quoted includes
all costs and that there will be no additional costs added.
Request a
detailed written agreement (and make sure you get a detailed invoice on project
completion).
Some professional institutions or trade associations may
provide an insurance backed guarantee for their members, but - do your research.
Also, check out any extended guarantees that may be offered for any service
or works carried out, also for any supplied domestic equipment.
Payment Up-Front.
Try not to pay anything "up-front"
unless you really have to, but if you do (such as a deposit) - keep this to a
minimum.
Another thing to bear in mind is - How you are going to pay for the
completed service or works?
For example: Credit card payments, finance or
even finance arranged by the contractor/service provider may offer you
another avenue to claim against if the work is unsatisfactory, or if
the contractor/service provider goes out of business before project
completion.
Cancelling Your Agreement.
Entering into an
agreement with a contractor/service provider, is a legally binding
contract.
Do not automatically assume that you have a right to change your
mind.
Only in certain circumstances does the law give you a statutory period
in which to cool off.
This is generally where credit is involved and you
have either:
(a) Signed at home, or (b) Contracts that are signed as a
result of an unsolicited telephone call or visit, or contracts involving
distance selling.
If you are unsure whether this applies to you, seek advice
from your local Trading Standards.
If Something Goes Wrong.
If
you find that the work carried out is unsatisfactory, or even if it takes far
too long to complete - you may be able to pursue a claim for compensation.
When work is not completed on time or within a reasonable time, you can
write to the contractor/service provider to make time 'of the
essence in the contract'. This means that you set a specifically reasonable
date for the work to be finished, after which you will consider the
contractor/service provider to be in breach of contract and will be
entitled to get other estimates, even sub the work out to "another", and also
hold the original contractor/service provider responsible for the costs.
Note: You may have to go to court as a last resort to recover these costs
and/or any claim for compensation.
Be Reasonable.
The amount
of compensation you can claim for shoddy work - could be affected if you
unreasonably refuse to allow the contractor/service provider an opportunity
to "put right" any discrepancies. You should notify the trader (in writing)
exactly what you are not happy with. List all of the specific problems that you
consider to need redress and set a deadline for this work to be done. Also -
give notice that after this time you will have no alternative but to get quotes
from other contractors/service providers to carry out the necessary alterations
and that you may consider suing through the County Court system for any remedial
costs.
Please Note: The above information
is intended as a guide..!!
For any further information,
please see the Trading Standards.
website!
or the Office of Fair Trading
website!
View Current Building Regulations
More Data Coming Soon...